• What does the ‘Surrender only’ status mean? How can I repeal this status? (nEHS 037)

  Accounts opened using the simplified account opening procedure for account holders with low fuel emissions are granted the ‘Surrender only’ status after opening. In contrast to the ‘Open’ status, this status only allows the receipt of nEZ, the entry of emissions and surrender transactions, but not transfers to other compliance or trading accounts.

  However, you can repeal this status by filing an application. To do this, first check whether you can submit an application to repeal the ‘Surrender only’ status. Then click on the name of the account holder > Actions (bottom right, cogwheel symbol) > Repealing the ‘Surrender only’ status. If you see a red cross on a person, details and/or verification documents are still missing. In this case, proceed as follows:

  1. The authorised representative and/or the account holder must log in if verification documents or information are still missing for this person. Click on the tab with your name at the top right.
  2. Change your registration under User information > Change registration. Deselect the option ‘Simplified account opening for low fuel emissions’, now insert missing data and verification documents.
  3. Please inform DEHSt about your registration change via the customer service. State the exact processing number of your registration change. This change number will be displayed after the registration change has been completed. It can also be found on your pdf confirmation.
  4. DEHSt must first confirm your registration changes and will then issue you with a clearance.
  5. After clearance has been given, please log in to the nEHS registry as an account holder. Go to Account holder > Actions > Repeal ‘Surrender only’ status. Enter your token and submit the application. If applicable, upload a signed application for repealing the status, insofar as the account holder has not been registered using ELSTER or the application has been submitted via an authorised representative.
• I have forgotten my password. What should I do? (nEHS 036)

  You can click on ‘Reset password’ on the login page. You will then be asked for your login name and for confirmation using your token if you have already set up two-factor authentication. After you have confirmed your request, you will receive a new one-time password by e-mail, which you can then use for your login. You must immediately enter a new password the next time you log in.

• My token is no longer working and I would like to reset it/ My access to the nEHS Registry is blocked. How should I proceed? (nEHS 035)

  Contact the registry administration directly with a request to reset your token. To verify your identity, please have the data you entered during registration ready.

All FAQs on nEHS